THE Consumer Protection Act has made the adage “the customer is king” come true. Disputes about agreements or contracts perceived to be unfair, unreasonable or unjust will almost always be settled in favour of the customer.
That is why the new pocket guide, Understanding the Consumer Protection Act, is crucial reading for consumers and suppliers of goods and services. The act is one of the most far-reaching pieces of legislation passed in SA in recent years. It offers almost unlimited protection of consumer rights, but it also demands that consumers understand what those rights are.
- Understanding the Consumer Protection Act by Ina Opperman and Roselind Lake
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